Natursutten seems to have excellent quality products made from natural materials (I ordered and received their pacifiers). However, I added the pacipouch to my order and it was never sent. I contacted customer service and they initially denied that this was part of the order. After providing the receipt with evidence of being charged, and contacting two more times, I eventually received a message that it was a mistake and it would be sent. I am still awaiting a shipping confirmation and still have not received this product. Disappointed in the customer service and fulfillment competency by Natursutten. Hopefully I can update this review with an actual review of the product, if ever received